Draft — lawyer and supplier-contract review required before reliance. This working draft applies only to GO AWMZA TRAVEL at go.awmza.com. It must be checked against the operating entity’s legal duties, carrier/supplier agreements, fare rules, consumer law and payment-provider terms before being used as a final policy.
Refund & Cancellation Policy
Effective draft date: 20 August 2026
1. Core principle
Flight changes, cancellations and refunds depend on the confirmed supplier/carrier fare rules, the timing of the request, ticket status, itinerary and applicable law. A search result or pre-payment quote is not a confirmed ticket. GO AWMZA TRAVEL does not promise that every fare is refundable and does not automatically issue refunds.
2. When a request may be considered
| Situation | How it is handled |
|---|---|
| Customer wishes to cancel or change a confirmed ticket | Human review against the confirmed fare rules and supplier/carrier conditions. Fees, fare differences, tax treatment and deadlines may apply. |
| Supplier/carrier cancels or materially disrupts a journey | Human support reviews the supplier/carrier options, which may include rebooking, credit or refund where the supplier/carrier and applicable law allow. |
| Offer changes before payment | No payment is taken through the blocked checkout path. The customer may search again or contact support. |
| Payment taken but ticketing fails | The case is escalated for urgent human review. A payment result alone is not represented as a ticket confirmation. |
| Duplicate or erroneous payment concern | Submit the relevant checkout/booking details promptly for human review and reconciliation. |
3. How to request a review
Use the booking support/account channel where available or contact info@awmza.com or the published WhatsApp support channel. Provide the booking reference, passenger name, request type and supporting information. Do not send full payment-card information by email or chat.
4. Review process
GO AWMZA TRAVEL records the request for human review, checks the confirmed booking status and relevant fare/supplier rules, and communicates the available outcome. The platform does not fabricate a refund status, supplier response or ticket action. A request is not approved merely because it is submitted; an approval is not complete until the relevant supplier/payment action is actually confirmed.
5. Amounts, fees and timing
Eligible amounts, supplier/carrier penalties, agency/service fees, payment-provider constraints, taxes and currency conversion may affect a final refund or change amount. Processing time can depend on the supplier, carrier, payment provider, banking network and any required investigation. Any estimate should be treated as an estimate, not a guarantee, until the actual provider outcome is confirmed.
6. Non-refundable and restricted fares
Some fares may be non-refundable, partly refundable, changeable only with a fee, or subject to strict deadlines. The customer should review the fare conditions displayed for the selected offer and retain booking communications. Statutory rights, where applicable, are not excluded by this draft.
7. Chargebacks and disputes
If there is a payment concern, customers should contact support first so the booking and payment records can be checked. Nothing in this policy prevents a customer from exercising rights available under applicable law or card-network rules. The owner must add any jurisdiction-specific dispute information after legal review.
8. Contact
For refund or cancellation support: info@awmza.com. This policy should be read with the Terms of Service and Privacy Policy.